Guests are equivalent to god; therefore, a hospitality outfit must ensure that their guests feel welcomed and privileged. Hotels, resorts, and casinos are places where visitors want to feel comfortable and valued. Hospitality set-ups like hotels need to meet the high expectation of the guest while ensuring their security. With the rise in threats, one of the most serious concerns for hotels is ensuring guest security while maintaining convenience and comfort as the top priority. However, they face numerous challenges that impede service effectiveness and create significant obstructions in delivering remarkable hospitality. Thanks to advancements in biometrics technology which enables hotels to ensure guest security while also improving customer experience. The adoption of biometrics in hotels is transforming the way of hosting guests.
Challenges faced by hotels
Hotels invest many resources to ensure that their guests have a pleasant stay experience still experience some challenges. The main challenge that a hotel faces is securing guests without imposing unnecessary procedures and formalities on them. Many formalities in the name of security waste time and irks guests and visitors. Security personnel sometimes feel helpless in case of theft because they can't check guests' personal belongings. Hotel staff must also protect guests' privacy by ensuring that no one disturbs or interrupts them. All of these obstacles consolidated, hoteliers seek the assistance of advanced technology for the happy stay of their guests.
Biometrics in Hotels
Biometrics has proven its worth as a resilient security solution in almost every industry. Hotels and resorts are increasingly implementing it to strike a perfect balance between guest security and comfort. The main reason for biometrics' enormous popularity in the hospitality industry is that guests enjoy interacting with machines and place more trust in them than security guards. They're even at ease sharing the details with machines. Biometrics has a variety of roles in hotels and other hospitality establishments. We've compiled a list of some of the crucial uses of biometrics in hotels.
Application of biometric in hotels
Quick check-in
Check-in is one of the most tedious and time-consuming tasks that most guests despise. The best thing a hotel can do in this situation is to use biometrics to avoid long lines at reception. The use of biometrics allows guests to leave the reception desk quickly. To gain access to their room, guests need to register their fingerprint—biometrics secure other areas of a hotel, such as a spa, pantry, warehouses, etc.
Biometric for room access
It is critical for a hotel to ensure that only authorized guests and staff have access to the room. There are many options available to hotels, but a biometric-based door lock is the best option for providing secure access to guests. There are many different types of door locks available on the market, but you can choose Morx's digital door lock systems that are easy to install and cost-effective.
Robust access control
Modern hotels are more than just a place to stay and eat; they also strive to delivers other facilities like a pool, casino, fitness club, and other on-site amenities. Biometric access control products provide seamless entry to visitors, as they will not be required to complete any other formalities to gain access.
Quick payment
During their stay at a hotel, guests can take advantage of a variety of services. They order extra food and wine, go to the spa and enjoy other paid services. These services are provided by various service providers, making it hard to create an accurate bill. Customers are occasionally required to wait a long time for their bill settlement. The deployment of biometrics at the entry of different areas is a simple solution to all of these problems. It makes it easier for hotels to create bills and allows guests to pay conveniently. Sometimes guests forget or deny using a particular service. The use of biometrics provides authentic proof of services used, allowing for faster and more accurate billing.
Time and attendance
The role of biometric is not just limited to ensure guest security and convenience. It also releases the burden of the HR department of hotels. It performs many in-house operations like employee attendance and keeping track of time. It helps a hotel in preventing timesheet fraud in a bid to enhance the productivity of the employees.
Other security devices for hotels
A hotel should leave no stone unturned when it comes to the complete security of its assets and customers—implementation of other innovative devices along with biometric promises high-level security to hotels and guests. Motion detectors, glass door protectors, fire protection, and an alarm system are other devices that a hotel should consider deploying. These devices give guests the impression that they are in a secure environment and can relax and enjoy their stay without security worries.
Wrap up
The hospitality industry must ensure that guests are safe while using services. A hotel should consider using biometrics to ensure that guests feel privileged and welcomed. The biometrics in hotels promises guests an unforgettable and pleasurable stay. Aside from biometrics, a hotel should think about other innovative devices to keep guests safe while maintaining comfort and convenience.